FAQ

FAQ – Zone-Foot

👕 Sizes & Products

What size should I choose for my swimsuit?
Our jerseys fit true to size.
➡️ For "Player" jerseys , we recommend taking a size above if you prefer a less fitted cut.

🚚 Delivery

What are the delivery times?

France & Europe : 2 to 4 weeks from the order date
DOM-TOM & international : allow 25 to 30 days

When will I receive my tracking number?
You will receive your tracking number by email between 10 and 15 days after ordering.
👉 This number is different from the order number.

Can I track my package?
Yes, you can track your package with the tracking number (usually starting with YT , FR or RG ) on 17track.net .

What do my order statuses mean?

Pending : payment has not yet been validated
In progress : your order is being prepared
Completed : The order has been shipped
Cancelled : The order has been cancelled

Do you ship internationally?
Yes, we deliver worldwide , including DOM-TOM, Europe, Africa, Asia, North America ...

🛍️ Orders & Accounts

I made a mistake in my order, can it be changed?
Yes, you can modify your order within 72 hours of payment . After this time, the order is processed and sent.

How do I access my customer account?
A customer account is automatically created when ordering.
To access it:

Click on [Login Link]
Click on "Forgot Password" to receive a password creation link by email.

🔐 Security & Fraud

What should I do if I placed an order on a fake website?
⚠️ Only zone-foot.com is our official website.
In case of purchase on a fraudulent site:

Contact your bank immediately to request a chargeback .
Report fraud to the appropriate authorities
Please do not hesitate to contact us for any assistance.

📱 Customer Service & Networks

How to contact you?

By email or WhatsApp, an agent will respond within 24 hours max.

Are you on social media?
Yes! Find us on our platforms via this link: [Lientr.ee]
⚠️ For inquiries related to an order, please only contact our customer service (not via social networks).